Catherine K. is a strategic leader currently serving as Program Director of Customer Care at H&R Block. Previously, Catherine held roles such as Strategy Director at Etsy and Customer Support Strategy and Operations at Airtable. With a background in research operations at firms like RBC Capital Markets and 7Park Data, Catherine has consistently demonstrated an aptitude for solving complex problems and enhancing customer experiences. Catherine earned a Bachelor of Arts from the University of Michigan and continues to leverage this foundation in their current endeavors.
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