Joseph Yau

Joseph Yau has extensive experience in service delivery and support across various roles within the hospitality and IT sectors. Currently, Joseph serves as a Senior Specialist in Service Delivery at HRS since July 2018. Previously, Joseph held the position of Support Manager at Oracle and MICROS-FIDELIO GmbH, where responsibilities included providing Level 2 support, coaching Level 1 teams, and implementing system software while troubleshooting customer issues. Earlier roles featured management positions in IT and operational capacities at prominent hotels, culminating in foundational experience as a Front Office Manager and Restaurant Manager, showcasing a strong blend of technical and customer service skills throughout a diverse career since 1992.