Ben Firmin is the Strategic Change Director at HSBC, based in London, with over 20 years of experience in the financial services industry. They have held leadership roles at major financial institutions including Fidelity, Deutsche Bank, and JPMorgan, and served as Head of Operational Excellence at Accenture. Ben specializes in strategic vision creation, major transformation programs, and operational excellence, earning a strong reputation for collaborating with C-suite executives. They have led significant projects, including a cost reduction program aimed at saving $5.9 billion at HSBC. Ben's impactful leadership and innovative strategies have garnered recognition, including the HSBC UK CEO award for outstanding achievement in 2023.
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