Carol Calabrese

Carol Calabrese is currently the Global Head of Client Service at BNY Mellon, where they collaborate with teams to enhance service delivery. They have an extensive background in the financial services industry, having held leadership roles at noted institutions such as Citi, UBS, and HSBC. Previously, Carol served as Authorization Manager at Great Lakes Collection Bureau, where they managed operations and employee performance. With expertise in operations management, internal audit, and payment processing, Carol has demonstrated a commitment to improving client relationships and operational efficiency throughout their career.