Rachel L. is a seasoned professional in financial crime risk management, currently serving as a Senior Business Financial Crime Risk Manager at HSBC since October 2025. Prior to this role, Rachel held various positions at first direct, including Fraud and Financial Crime Risk Manager and Financial Crime Risk Operations Manager, among others, spanning nearly two decades from 2007 to 2025. Rachel's early career at first direct included roles such as Coaching and Learning Manager and Mortgage Sales Team Manager, starting in 1997. Educational background includes studies at Wakefield College from 1995 to 1997 and ongoing training at Exler8 since 2008.
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