Wang Teck Heng is a seasoned professional in customer experience management, currently serving as Vice President of Customer Experience at HSBC. With a background in leading training and compliance initiatives at Income and managing service quality at Singlife with Aviva, they have demonstrated a commitment to improving customer satisfaction metrics throughout their career. Wang has earned multiple awards in contact center excellence and holds numerous relevant certifications, including the Lean Project Green Belt. Their educational qualifications include a Bachelor's degree in Banking & Finance from the Singapore Institute of Management and a Diploma in Electronics from Singapore Polytechnic.
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