Merel Hummelink

Merel Hummelink is a seasoned professional in customer success and business change, currently serving as Teamlead Customer Success and Business Change Lead at HSO since May 2015. With expertise as a Senior Consultant and Solution Architect for Microsoft Dynamics 365 F&O, Merel focuses on retail, service, and sales sectors. In addition to roles at HSO, Merel is the owner of Candles Up (January 2021 - April 2024) and previously held the position of Head of Customer Service at Wieleroutfits. Early career experience includes CRM implementation and consultancy projects at 4DMS and Tieto, respectively. Educational qualifications comprise a Bachelor of Business Administration from HU University of Applied Sciences Utrecht and pre-master studies in Asian Studies at Leiden University.