Lourdes Gonzalez

Lourdes Gonzalez is an experienced Senior Application Support Specialist at HST Pathways since June 2019, with a concurrent role as Quality Assurance Team Lead at Surgical Information Systems since April 2008. Lourdes has over a decade of expertise in fast-paced call center environments, demonstrating a strong ability to transform customer feedback into actionable insights that enhance revenue, boost customer loyalty, and refine processes. Previously, Lourdes served as Quality Assurance Lead at SourceMed from July 2008 to January 2019, showcasing a consistent commitment to quality and customer service throughout a diverse career.