Jessica Smith

Jessica Smith currently serves as the Customer Insights Senior Manager at Hubbell Incorporated, a role held since November 2024, focusing on solutions that address critical customer challenges while promoting social and environmental responsibility. Prior to this position, Jessica held multiple roles at Forrester from January 2019 to March 2024, where responsibilities included Principal Diagnostics and Benchmark Analyst and Director of Primary Research, driving customer-centric strategies for business growth. Jessica’s career also includes significant positions at SiriusDecisions from July 2014 to December 2019, where the focus was on enhancing sales and marketing effectiveness for B2B companies, and a lengthy tenure at Survey Sampling International from 1984 to 2014, culminating in the role of Vice President Client Services. Jessica holds a Bachelor of Science degree in English & Education from Western Illinois University, earned between 1980 and 1983.