Ali Berte

Customer Care - Team Leader at Hublo

Ali Berte has a diverse work experience in various roles and industries. In 2021, at Hublo, Ali worked as a Customer Care - Team Leader, managing a team of 6 agents and overseeing recruitment, onboarding, and continuous training. Ali also handled external operations, including recruitment of external partners and ensuring quality standards. In 2020, Ali worked as a Freelance Content & Copywriter at Freelance Writer Journey. Before that, Ali worked as a Web Content Editor for Hotels at Expedia Group, where they created digital content for hoteliers. Ali also worked as a Hotel Front Desk Agent at Le Tsuba Hotel Paris and Hôtel Villa Glamour. Furthermore, Ali worked as a Delivery Operation Agent at foodora, where they handled order information and driver assignments. As a Customer Relationship Manager in Tourism at 4 roues sous 1 parapluie, Ali maintained customer relationships and designed customized services. Ali also has experience in hospitality roles at Le Cinq Codet, Sofitel Luxury Hotels and Resorts, and Côte Brasserie as a Chef de rang, Hôte d'accueil, and Superviseur restaurant, respectively.

Ali Berte obtained a Master of Business Administration (MBA) degree specializing in International Hospitality & Luxury Brand Management from CMH Academy between 2015 and 2017. Prior to that, they earned a Bachelor's degree in International Hospitality Management from CMH Academy from 2015 to 2016. Before attending CMH Academy, Ali pursued a Bachelor's degree in Business Developer Manager at WIBS - Weller International Business School from 2013 to 2014. In 2011, they completed a Diplome de Techniques de Commercialisation in International Trade from IUT de Sceaux. Their education history also includes a Baccalauréat / A-Level in Science and Technology Management from Rosa Parks High School in 2010-2011.

In addition to their formal education, Ali Berte has acquired the following certifications: Digital Content / Copywriter from LiveMentor in November 2020, completion of the online course "Social Psychology" by Professor Scott Plous Department of Psychology at Wesleyan University through Coursera in July 2020, and a Content Marketing Certification from HubSpot Academy in July 2020.

Links

Previous companies

foodora Danmark logo
Sofitel logo

Timeline

  • Customer Care - Team Leader

    August, 2022 - present

  • Customer Experience Project Manager

    November, 2021

  • Senior User Care Agent

    May, 2021