Melissa Lima

Melissa Lima is a Senior Customer Success Manager at HubLocal, where they manage a strategic portfolio of key accounts and implement actions to enhance customer retention and expansion. With over five years of experience in customer relations, they have a proven track record in Customer Success, Customer Experience, and continuous improvement initiatives. Melissa has previously worked at companies such as upLexis and IOUU, focusing on onboarding and customer engagement, and has played a pivotal role in enhancing satisfaction metrics like NPS. They hold a degree in Marketing and are pursuing multiple postgraduate specializations in UX and project management.