Laura Sanchez is an experienced professional in customer support and case management with a diverse background in various sectors. Currently serving as a Customer Support Specialist at HubSpot since November 2025, Laura previously worked at Cali Lemon Lawyers by Prestige Legal Solutions, P.C. as a Case Manager, where coordination of client service operations and leading process improvements were key responsibilities. Additional experience includes positions at Teleperformance, where Laura served as a Human Resources Trainer and fulfilled roles as a Customer Service Agent and Support Specialist, focusing on technical support and customer satisfaction. At Beat, as a Supervisor for the Ride App, Laura managed onboarding operations and utilized Excel for performance tracking. Further experience includes serving as an Intake Manager at Legal Soft, streamlining operations for client accounts. Laura is currently pursuing a Pregrado in Marketing y Publicidad at UNIR - La Universidad en Internet.
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