Etan B.

Etan B. has a diverse work experience spanning over two decades. Etan began their career in 2000 as a Customer Service representative at Tekserve, where they expedited computer repairs, processed refunds, and provided repair and diagnosis services. Etan then worked at Bank of America as a Supervisor from 2005 to 2007.

In 2008, Etan joined Time Warner Cable, initially working as a Traffic Desk assistant and later became a Call Center Lead. Etan continued their career journey at Charter Communications as a Customer Service Supervisor from 2015 to 2020.

Their most recent roles include Contact Center Supervisor at Hudson Valley Credit Union from 2020 to 2022 and currently as an Assistant Branch Manager II at the same company. In these positions, they led and developed staff, set clear expectations and goals, monitored performance metrics, and ensured high-quality service to members.

Additionally, Etan gained experience in the education sector as a Student Technician at SUNY Ulster from 2006 to 2008. In this role, they assisted in testing and setting up computer classrooms, oversaw the operation of the student lab, and organized computer stocks.

Throughout their career, Etan consistently demonstrated strong leadership and coaching skills, along with a focus on achieving organizational and department goals.

Etan B. started their education at Brooklyn Technical High School from 1997 to 2001, where they studied Computer Science. Following high school, they attended Rutgers University - Newark from 2001 to 2005, earning a Bachelor of Arts degree in Philosophy. Afterward, they pursued further education at SUNY Ulster from 2006 to 2008, obtaining an Associate of Science degree in Computer Science.