Lisette Bernstein

Lisette Bernstein serves as the Managing Vice President and Chief Customer Officer at Humana from June 2020 to June 2025, where responsibilities include overseeing marketing initiatives for insurance products and services to enhance health outcomes through member engagement. Prior to this role, Bernstein was Vice President of Retail Marketing at Humana, leading marketing efforts in Medicare Advantage, Medicaid, and supplemental health plans. Experience also includes serving as Director of Client Relationship Marketing at TD Ameritrade, where a modernized marketing strategy was implemented, and as a Marketing Consultant at Martellus, LLC, focusing on customer lifecycle and loyalty programs. Earlier positions include Vice President of Global Commercial Payments Loyalty Marketing at American Express, and Senior Director of Marketing at FlipKey by TripAdvisor, focusing on homeowner acquisition and retention in the vacation rental market.