Triin Reisser

Triin Reisser has over 17 years of work experience, with their most recent role at Hurtigruten Group as the Head of Operations Excellence, where they focus on process and performance improvement, learning, and development. Triin establishes standard processes and methodologies to support continuous improvement within the Customer Engagement Center and contributes to marketing strategy development. Before joining Hurtigruten Group, they worked at IPF Digital for almost 9 years as a CXO Manager, responsible for customer experience and satisfaction in 8 countries. Triin was also a part of the business launch teams in Spain and Mexico and focused on back-office process automation and robotization. Prior to that, they were a Training and Quality Manager at Tele2 and a Business Manager at Transcom.

Triin Reisser obtained a Master of Business Administration (MBA) degree in Strategic Management from the University of Tartu between 2017 and 2020. Triin also pursued studies in Vocational Pedagogy at Tallinn University but their start and end years are not provided. Additionally, Triin has taken courses in the Science of law at the University of Tartu, although the specific degree and duration are unknown.