Shelley Coates

Shelley Coates has extensive work experience in customer support and community management roles in the gaming industry. Shelley started their career at Fusebox in 2018 as a Customer Support Lead and Social Media/Community Manager, where they were responsible for responding to customer queries, maintaining Helpshift organization, reporting game bugs, training new support agents, and creating social media content. Shelley worked in this role until August 2019. Shelley then joined Fusebox Games in July 2020 as a Customer Support representative, where they continued to handle customer queries, maintain Helpshift organization, report bugs, and engage with fans through social media. Shelley recently joined Hutch in October 2021 as a Player Support Manager.

Shelley Coates received their education starting from the year 2009 to 2014 at Bower Park Academy; however, the specific degree and field of study are not mentioned. Following this, from 2014 to 2016, they attended Drapers Academy, where their field of study included Sociology, Psychology, and English Language. Finally, from 2016 to 2020, Shelley pursued a BSc degree in Media, Culture & Society at the University of Surrey, focusing on Sociology & Media.