Paul Chappell

Paul Chappell is a seasoned professional with extensive experience in customer experience management, logistics, and operations across various industries. Currently serving as the Senior Dealer Experience Manager at Hutson, Inc., a prominent John Deere dealership, Paul's role encompasses overseeing customer support operations and leveraging machine data analytics to enhance dealer experiences. Previous positions include Connected Support Senior Manager, where Paul implemented predictive analytics to foresee equipment issues, and Support Center Manager, managing high-volume support operations across multiple states. Paul also brings experience from McCracken County Public Schools as a District Energy Manager, realizing significant cost savings in energy, and has held managerial roles at Best Buy, OfficeMax, Walmart, and Paschall Truck Lines, demonstrating a consistent track record of operational excellence and team leadership. Paul Chappell holds a Bachelor's degree in Public Relations and Business Administration from Murray State University.