Adrien Theodore

Adrien Theodore is an experienced professional in customer experience management and measurement, currently serving as a Guest Experience Measurement Program Specialist at Hyatt Hotels Corporation since May 2024. Prior roles include Medallia Implementation Specialist at Act Digital Consulting and Senior Consultant at Cognizant, where Adrien managed client engagement with the Medallia Voice of the Customer insights platform. Experience at Cytiva involved administering the Medallia platform and implementing a customer experience program. Adrien's background includes management of customer analytics at Medallia and extensive roles in customer insights at Altice USA, Henry Schein, and EmblemHealth. Adrien holds a Bachelor’s of Arts degree in Communications and Media Studies from Fordham University.