Tony Alwora

Tony Alwora, GMBA, currently serves as Vice President of Global Contact Center Strategy Technology and Innovation at Hyatt Hotels Corporation since September 2019, previously holding the position of Director Global Contact Center Strategy, Innovation and Enablement. Prior to joining Hyatt, Tony Alwora worked at Marriott International from January 2014 to August 2019, where responsibilities included overseeing global performance of various customer engagement centers and managing the Wichita Contact Center Operations. Tony Alwora's career began at Starwood Hotels & Resorts Worldwide, Inc. from August 2008 to 2014, where roles included Senior Project Manager for the Wichita Customer Engagement Center start-up and Sr. Manager Call Center Operations. Tony Alwora holds a Master of Business Administration (MBA) from Friends University.