Luis Silva

Luis Silva is an experienced IT professional with a strong background in service desk operations and technical support. Currently serving as a Service Desk Officer at Hydro Tasmania since November 2022, Luis has previously held roles at Intuit Technologies and DXC Technology as an IT Service Desk Analyst, providing first-line support for various clients, including Origin Energy Australia. With extensive experience in monitoring and maintaining computer systems, diagnosing hardware/software issues, and managing service desk teams, Luis has developed a robust skill set in IT support processes. Luis holds a Master’s Degree in Network and System Administration from Swinburne University of Technology and an Engineer’s Degree in Electronic Engineering from the Universidad Nacional Experimental Politecnica de la Fuerza Armada.