Melanie Ho

Melanie Ho is an experienced Call Center Operations Manager at Hydromax USA, where responsibilities include leading team performance, managing staffing processes, and ensuring customer satisfaction. With a career spanning from a Call Center Representative to managerial roles, Melanie has successfully overseen operational programs, managed Gas Leak Survey projects, and implemented strategic improvements. Previous experience includes serving as a Fiscal and Human Resources Assistant at the University of Hawaii at Manoa. Melanie holds a degree in Travel Industry Management from the University of Hawaii at Manoa and an Associate of Arts from Kapi‘olani Community College.