Eddie Reyes

Eddie Reyes has a diverse work experience spanning from 2007 to the present. Eddie started their career at Verizon as a Customer Service Specialist, where they assisted customers with various transactions and provided troubleshooting support. Eddie then moved on to Wells Fargo, where they first worked as a Personal Banker, selling retail banking products and managing client portfolios. Eddie later transitioned to the role of Business Banking Specialist, focusing on the growth and retention of existing business clients.

Afterwards, Eddie joined Banana Republic as a Merchandise Presentation Leader, responsible for generating sales and ensuring a positive shopping experience for customers. Eddie then worked at CityWorth as a Post Closer, reviewing and auditing loan documents for compliance and accuracy. Following this, they joined AT&T as a Retail Sales Consultant, contributing to store performance through sales, inventory management, and customer service.

Currently, Eddie is employed at Hy.ly as the Manager of Partner Success. In this role, they play a crucial role in maintaining positive client experiences and facilitating revenue growth through client acquisition. Eddie'sresponsibilities include understanding client needs, facilitating upsell conversations, and collaborating with various regional teams.

Throughout their career, Eddie has demonstrated a strong focus on customer service and sales, as well as the ability to handle customer escalations and effectively communicate with clients.

Eddie Reyes completed their high school education at Carver High School in North Carolina from 2000 to 2004, earning their HS Diploma. Eddie also obtained additional certifications, including "CRM Fundamentals for Lightning Experience" from Trailhead by Salesforce in November 2020 and "Customer Success Manager: Fundamentals to your CSM career" from Udemy in October 2020.