Gemma Egana

Gemma Egana is a QA Specialist at Hynes & Khater since November 2021, bringing extensive experience from previous roles including IT Business Analyst and Project Manager in Airport Operations at United Airlines, and Senior IT Specialist at Continental Airlines. Gemma performed various business analysis and quality assurance tasks utilizing Agile methodology, testing mobile applications, and eService products. With a strong background in documentation, defect analysis, and project management processes, Gemma has consistently collaborated with IT developers to enhance product functionality and ensure software quality. Additional roles in marketing analysis and customer service management contribute to Gemma's comprehensive understanding of the airline industry and customer relations. Educational credentials include a certificate in Personal Training from Allan Hancock College and training from the National Council on Strength & Fitness.