Jerry L. Roach Sr.

Jerry L. Roach, Sr. has extensive work experience in various customer service and admissions roles. Jerry L. most recently worked at Hyosung America as a Parts Technical Data Specialist, where they oversaw and maintained parts data in internal systems and provided technical parts support to customers. Prior to that, they worked at Spectrum as a Customer Service Billing Representative, resolving billing and account issues for multiple dwelling unit customers. Jerry L. also has experience as a Customer Service Representative II at ADT, providing technical support and troubleshooting to customers. In addition, Jerry has worked in admissions roles at ITT Technical Institute, Lincoln Tech, DeVry University, and Westwood College, where they successfully recruited students, conducted presentations, built relationships with high schools, and educated students and parents on academic programs and financial aid opportunities.

Jerry L. Roach, Sr. obtained a Bachelor's Degree in Business Administration and Management, General from Dallas Baptist University, where they studied from 1993 to 1999. Prior to that, they earned an Associate's Degree in Business Administration and Management, General from Dallas College Mountain View Campus, where they attended from 1985 to 1987.

In addition to their formal education, Jerry L. Roach, Sr. has also obtained several certifications. Jerry L. completed Excel Essential Training (Office 365/Microsoft 365), Excel: PivotTable Tips, and Excel: PivotTables for Beginners from LinkedIn in May 2021. In the same month and institution, they also completed SAP ERP Essential Training. In April 2019, they completed Communication within Teams, Hiring and Developing Your Future Workforce, Managing a Multigenerational Workforce, Coaching Employees Through Difficult Situations, Coaching Skills for Leaders and Managers, Managing Customer Expectations for Managers, Managing Customer Service Teams, Managing Organizational Change for Managers, Managing a Customer Contact Center, and Mentoring Others, all through LinkedIn.