Felicity Cadwallader is an experienced communications professional currently serving as the Internal Communication Manager at Hyperoptic Ltd. since August 2021. Prior to this role, Felicity held the position of Policy and Communications Manager at the Financial Ombudsman Service from June 2017 to August 2021, and worked as Internal Communication Manager at LloydsPharmacy Clinical Homecare for a brief period in early 2017. Felicity's background includes a significant tenure at Thomas Cook Group plc as a Communications Executive, where responsibilities involved corporate website content and stakeholder management, as well as intranet content creation. Earlier career experiences also encompass roles in business development and sales at GuestInvest, and a period of self-employment focused on round-the-world travel. Felicity's educational credentials include a Bachelor of Arts (BA) in Combined Studies from The University of Manchester and A Levels from Clifton College.