HyperQuality, Inc.- An Avaya Company
Sandeep Chandra Gupt possesses extensive experience in desktop support and service desk engineering, currently holding positions at MattsenKumar LLC since April 2015 and at HyperQuality, Inc. since October 2011. Responsibilities include service desk operations, troubleshooting, and proficiency in tools such as Active Directory and WSUS. Prior roles involved senior-level support, encompassing hardware and software installations and inventory management. Sandeep holds a Master's degree in Business Administration with a focus on Information Technology from Sikkim Manipal University and a Bachelor of Arts from Delhi University, along with a 10+2 certificate from Kendriya Vidyalaya.
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HyperQuality, Inc.- An Avaya Company
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HyperQuality is an independent quality assurance firm that delivers ROI through: improved customer contacts which help retain and acquire customers; excellence in customer experience through unbiased monitoring and analysis of customer interactions; and improved employee satisfaction. Founded in 2003 and based in Seattle, WA, the company believes strongly in two things: 1.Retaining and acquiring customers is tied to a company’s ability to focus on quality, and 2.Customer care is a strategic corporate asset directly affecting the bottom line when aligned with business goals. HyperQuality believes contact center operations can be turned from cost-centers to revenue generators with a three-part process: ■ Perform sharp analysis on care methods with constant calibration ■ Provide reliable and valid data for agent improvement ■ Engage in a frequent and thorough review process This unique three-part approach gives HyperQuality’s clients the freedom to improve — and prove — their customer care and contact center operations every day. What separates HyperQuality is a singular focus on the examination of quality combined with an innovative, global, and disciplined culture. This allows HyperQuality to deliver ROI quickly for companies seeking a sharp, data-driven analysis of their customer care strategy.