Heather Kluter

Heather Kluter is a seasoned professional in customer experience and brand strategy, currently serving as the Director of Customer Experience at Hyundai Capital America since May 2024, where a new customer experience initiative is being led to foster customer-centricity and establish market standards. Prior experience includes serving as SVP, Customer Experience and Brand Strategy at Decision Analyst, Inc. from 2015 to May 2024, where enterprise-level teams were directed to enhance brand understanding and drive revenue across various industries. Kluter has also contributed to academia as a Guest Lecturer at Boston University's Questrom School of Business, and has consulted for Fortune 500 go-to-market teams in brand strategy and innovation. Previous roles at Taco Bell and Hyundai Motor America involved leading efforts in product development and establishing independent innovation processes. Kluter holds an MBA in International Business and Strategy from the USC Marshall School of Business.