Justin Higgins

Justin Higgins is a seasoned professional in the automotive industry with extensive experience in retail and service operations. Currently serving as Senior Group Manager of Retail Experience at Hyundai Motor America since August 2023, Justin previously held the position of Senior Manager of Service Process & Performance. At Trophy Automotive Dealer Group LLC, Justin was the Director of Training & Implementation, where responsibilities included establishing uniform processes and group-wide training. Prior to that, Justin was the Customer Care Training Manager at AutoNation, recognized for contributions to software implementation and service improvements. Justin's career also includes roles as a Business Solutions Consultant at CDK Global, where innovative technology solutions were launched in over 1,000 dealerships, and Director of Fixed Operations at both Liberty Ford Maple Heights and AutoNation, Inc., demonstrating a strong track record of leadership and operational excellence in automotive fixed operations.