Michael Müller

Michael Mapfumo is a Technical Support Lead at Asurion since January 2023, specializing in troubleshooting complex issues related to mobile network towers. Prior experience includes a role as Customer Service Technical Support at AlarmClub Inc., where a 96.7% success rate in resolving technical issues was achieved. Earlier, as a Data Research Analyst at Webhelp, Michael conducted data analysis to improve customer service. Michael's educational background includes a Full Stack Web Development degree from 4Geeks Academy, an Associate's degree in Cinematography and Film/Video Production from SAE Institute, and an ABMA Computing and Information System Certificate from Speciss College.