Tomi Koivula

Tomi Koivula is an experienced IT professional with a diverse background in system administration, technical support, and customer service. Currently serving as Järjestelmäasiantuntija at Ilkka since November 2022, Tomi previously held the position of IT System Specialist at Duell Bike-Center Oy, where responsibilities included M365 and Microsoft Entra ID administration, operational ICT management, SQL query development, and ITSM management. Prior roles include Advanced Technical Support at DL Software Oy Ab, where Tomi addressed various ICT and ERP-related issues, and Customer Support Specialist at Fujitsu Finland, focusing on technical problem-solving in a multinational environment. Tomi began the career as an ICT Trainee at The Switch, performing helpdesk duties and Active Directory management. Educational background includes a degree from Vaasan ammattikorkeakoulu VAMK University of Applied Sciences.