Daniel Lin

Daniel Lin is an experienced Software Support Engineer currently employed at i2 Group since January 2022, specializing in technical support for enterprise-level software solutions, troubleshooting, and root cause analysis. Daniel's prior tenure at IBM from May 2011 to December 2021 as a Level 2 Software Support Engineer involved expertise in advanced analytics and problem-solving processes. Additional experience includes roles as a SOE Engineer, Demonstration Program Administrator, and various positions in medical imaging and research, with a strong educational background culminating in a Ph.D. in Engineering from The University of Sydney. Notable achievements include a high customer satisfaction rating and contributions to software migration projects.