Vawns Murphy is an experienced and award-winning service management professional with extensive expertise in ITIL and service delivery. They hold multiple ITIL certifications, including ITIL V2 Manager and ITIL V3 Expert, and have qualifications in COBIT, ISO 20000, PRINCE2, and Microsoft. Presently, Vawns serves as the Principal ITSM Consultant at i3Works Ltd, having previously worked in various roles including Service Quality Manager at Merrill Lynch and Change and Release Manager at Virgin Media. They are a founding member and in-house blogger for the ITSM.Tools website and a recipient of the itSMF UK 2017 thought leadership award. Vawns is also an active member of the itSMF UK Transition Management Working Party and has contributed to significant publications in the field.
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