Samuel Laking

Samuel Laking is an experienced professional with extensive expertise in customer experience, operations management, and retail. Currently serving as a Department Manager at IAG Cargo since March 2021, Samuel leads initiatives to enhance customer service and manage service disruptions, while also coaching team leaders to ensure compliance with cargo operating procedures. Prior to this, Samuel held roles at British Airways, including Operations Manager and Team Leader, where responsibilities focused on operational compliance and team support. Additionally, experience includes managerial positions in retail at House of Fraser and Silvermere Golf & Leisure, showcasing expertise in stock management and customer relations. Samuel is known for strong communication skills and a commitment to achieving effective results within team environments.