Kajal Fernandes

Kajal Fernandes is the Head of Customer Experience at International Asset Reconstruction Company. Prior to this role, Kajal served as West Branch Service Lead at Aditya Birla Finance Limited, ME VRM Unit Manager at YES BANK, and Service Quality Manager at Abu Dhabi Commercial Bank. With a background in Operations Management and Supervision, Kajal has extensive experience in driving service quality performance and managing customer experience in the banking sector.