Jenny Marcela Díaz Fonseca

Jenny Marcela Díaz Fonseca is an experienced professional in agile methodologies and project management with a robust background in customer service and telecommunications. Currently serving as Gerente de Metodologías at IAS SOFTWARE since December 2021, Jenny promotes agile transformation processes and mentors teams across various functions. Previous roles include Senior Office Manager at Enel Group, where management of customer service channels and community engagement in electrical projects was paramount. Additional experience spans operational leadership at COLVATEL S.A. ESP and project management at SITCOM SAS. Educational qualifications include an ongoing MBA from UCAM Universidad Católica San Antonio de Murcia and a postgraduate degree in Project Management from Universidad Católica de Colombia, supplemented by a foundation in Electronics and Telecommunications Engineering.