Florence Wassong

Florence Wassong is an experienced professional in customer success and account management, currently serving as Lead Customer Success at IBAT since December 2019, where responsibilities include managing a team, overseeing client support through various platforms, and developing training materials. Previously held positions include Key Account Manager at IBAT and Evaneos, where market and portfolio management focused on Central America and the Caribbean, as well as training and developing local agents. Florence's early career included roles such as Junior Training Manager at Evaneos, Web Marketing Assistant at Terra Caribea, and various positions in hospitality and tourism. Educational qualifications include an MBA in International Travel Management from ESCAET and a Bachelor's degree in Tourism Management from Ecole Supérieure de Commerce de La Rochelle.