Raoul Edward

Raoul Edward is a seasoned professional in customer success and management, currently serving as Lead - Customer Success at GoKwik since July 2023, where responsibilities include scaling strategies and enhancing merchant experiences. Prior roles at GoKwik included Senior Manager and Customer Success Manager, focusing on customer success strategies and team management. Raoul's previous experience with Sprinklr encompassed roles such as Managed Services Consultant, where project lifecycle leadership and client integration were key, and Audit Consultant, providing insights into customer experience for major technology brands. Raoul also worked as a Social Media Community Manager, contributing to brand awareness campaigns, and held positions in recruitment and market research earlier in the career. Raoul holds an MBA in Marketing from Amity University and a Bachelor's in Financial Markets from Manipal School of Commerce and Economics.