Caroline Shakour

Caroline Shakour is a seasoned professional with extensive experience in customer success, account management, and strategic initiatives across various industries, including technology, healthcare, and telecommunications. Currently serving as a Senior Executive in Strategic Key Account Management Support at Ibec since August 2024, Caroline previously held roles such as Senior Customer Success Manager and Customer Success Manager at Skedulo, where responsibilities included cross-functional collaboration and end-to-end client lifecycle management. Earlier career experiences include program management at TikTok and Translations.com, focusing on strategic projects and implementation for key accounts. Caroline holds an MBA from University College Dublin and has a diverse academic background, including degrees in Political Science and Spanish Literature from prestigious universities.