Wadad Nsouli

Wadad Nsouli is a seasoned senior executive with extensive experience in customer success, quality assurance, and business insight. Currently serving as Senior Vice President of Customer Success and Business Insight at IBEX since February 2012, Wadad Nsouli specializes in Customer Business Insight and QA service delivery. Previous roles include Vice President of Quality Assurance and Sr. Director of Global Quality Management at IBEX, where responsibilities encompassed quality management, customer satisfaction, and compliance. Prior to joining IBEX, Wadad Nsouli worked at Sprint Nextel as Group Manager of Customer Experience, overseeing customer satisfaction across various call centers, and played a crucial role during the merger with Nextel. Earlier career highlights include positions at Nextel and SunCom Wireless, as well as serving as Sr. Program Manager at IDM, the largest Internet Service Provider in the Middle East. Wadad Nsouli holds a degree from Lebanese American University.