Shafique A.

Shafique A. is an experienced professional with a diverse background in customer support, logistics, and quality assurance. Currently serving as a Senior International Inbound CSR at ibex. Pakistan since April 2021, responsibilities include managing inbound calls from the US and Canada for Western Union, providing customer and technical support, and handling KYC and financial institution partnerships. Prior experience includes roles at Mindbridge Private Limited as a Real Time Analyst and Senior Dispatcher for foodpanda logistics, where Shafique A. monitored system performance and rider operations across multiple countries. Earlier positions include Quality Auditor at Sassol Pvt. Ltd. and Virtual Assistant at Linkin Avenue specializing in web development and graphic design. Educational qualifications include a Certificate Course in Automotive Engineering Technology from Amantech and degrees in Mathematics and Liberal Arts from Jamia Millia College and Karachi University, respectively.