Carmen McKinney

Carmen McKinney is an accomplished executive with extensive experience in driving customer success and operational excellence across multiple global markets. Currently serving as Chief Digital Officer at IBISWorld, Carmen leads digital transformation initiatives, ensuring a cohesive customer experience. Previous roles include Global Head of Customer Success and Product, where Carmen successfully developed a sustainable pipeline of products, and Chief Operating Officer for both Australia and Europe and North America, focusing on improving P&L performance and operational efficiencies. Carmen's background also includes strategic leadership positions in client services and operations, with a proven track record of achieving significant revenue growth and enhancing client relationships. Educated at Monash University with a Bachelor of Communications and RMIT University with an Advanced Diploma in Business, Carmen brings a strong foundation in public relations and business communication to the leadership team.