Chad Vanderbeek serves as the Manager of Customer Support Administration at SoftLayer Technologies, Inc., overseeing a team of 12 customer support administrators and managing Tier 3 support for over 26,000 customers since November 2010. Additionally, Chad holds the position of Data Center Supervisor at IBM Cloud, contributing to operations within the company since January 2014. Previously, Chad gained experience at The Planet as a Data Center Technician and later as a Data Center Manager, where responsibilities included managing operations, policies, and the scheduling of staff across multiple locations in Dallas. Chad excels in identifying operational inefficiencies and implementing solutions, and has successfully managed significant data center projects, including the migration of over 2,200 servers with no unexpected downtime. Chad's qualifications include certifications such as Comptia-A+, Comptia-Project+, and Six Sigma Green Belt.
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