Deyan Penev is a Senior Manager in Client Service Management at IBM, with a broad background in large-scale ICT business environments. Deyan has extensive experience in IT service management governance and has a proven track record of delivering high-quality services to international enterprise customers. Previously, Deyan held managerial roles at Hewlett-Packard and Interoute, focusing on change and release management and service delivery performance. Deyan holds multiple ITIL certifications and advanced degrees in Business Administration and Computer Science.
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