James Yi is a Senior Manager of Customer Success at IBM, where they lead a team of software developers to support clients globally within the Data and AI organization. With over fifteen years of experience in the technology sector and nineteen years in managerial roles, James has also served as a Commander in the United States Army Reserve, overseeing strategic intelligence operations. Their expertise includes the design and implementation of IT infrastructures and project management in complex business environments. James holds multiple degrees, including a Master’s in Strategy from The United States Army War College and an MBA from Hawaii Pacific University.
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