John Kelley has extensive experience in technical analysis and Remedy system administration, beginning with a role as a Senior Technical Analyst III at Dunkin' Brands Inc from May 2001 to January 2007, where responsibilities included mentoring analysts and administering the Remedy call tracking system. From January 2007 to April 2010, John continued at Dunkin' Brands as a Remedy Administrator/Developer, focusing on end-user support and process automation improvements. Following this, John served as a Senior Remedy Developer/Admin at ActioNet, Inc. from May 2010 to April 2017, providing support and consulting for government agencies. Currently, John is a Consultant and Remedy Systems Administrator at IBM, working on security vulnerabilities and automation. John holds a Bachelor of Arts degree in Environmental Geography from Bridgewater State University, earned between 1989 and 1994.
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