Ralph Otterstrom is currently developing their career as an IBM Cloud SRE after transitioning from the customer service industry to IT. They have several years of experience, including a support position at Concentrix from 2019 to 2021 and a role as a Linux support engineer at SYKES Costa Rica in 2021. Ralph has also completed education in Linux through Udemy and networking at Cisco Networking Academy. Recently, they served as the IBM Cloud Storage SRE/OPs Team Lead in 2025.
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