Rigina Altunov is a Full Stack AI Developer at IBM, with experience dating back to August 2018. Rigina's notable contributions include developing a generative AI solution that automated over 70% of support queries and creating robust backend systems with Node. Previously, as a Software Developer in Test, Rigina constructed an automated testing framework for the IBM Cognitive Support team, significantly enhancing testing efficiency through cross-browser and cross-platform testing strategies that reduced manual testing efforts by over 80%. Prior to IBM, Rigina worked as a Software Quality Assurance Tester at Millennium Techies, where end-to-end testing of web applications led to improvements in software quality and user experience. Rigina holds a Bachelor's degree in Information Technology from the University of Phoenix and has an educational background that includes an Associate of Science in Medicine and an Associate's degree in Information Technology.