Robert Jun Zhu has over 20 years of global professional service consulting and delivery experience in the business process outsourcing (BPO) industry. They have held senior management roles focused on solution sales, transition, service delivery, and quality leadership across various sectors, including finance, HR, and customer relationship management. Zhu's notable client experience includes projects for B2C e-commerce, consumer finance, and digital service helpdesks. They currently lead global BPO digitization transformation initiatives and possess multiple language proficiencies, including business English, Japanese, and Mandarin. Zhu holds an executive degree from INSEAD and a bachelor's degree in English Language and Literature from Xiamen University.
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