Shane Howard has a strong background in technical support and client assistance within the software industry. Beginning as a Technical Support Dispatcher at MRO Software from December 2005 to May 2006, Shane was responsible for managing incoming support assignments and maintaining a media library. Since May 2012, Shane has worked at IBM as an Accelerated Value Specialist, providing expert technical support to clients and handling issue tracking, problem management, and product maintenance. Additionally, Shane serves as an IoT L2 Systems Support specialist, focusing on Maximo and Smart Cloud Control Desk implementations, with expertise in installations, upgrades, integrations, and various database systems.
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