SURYA PRADHAN

Surya Pradhan is a Service Delivery Manager at IBM India Pvt Limited with over 13 years of experience in IT Services. They have a strong background in Service Management, SLA Management, and Team Management, contributing to the overall improvement of customer experience through IT Service Management (ITSM) methods. Prior to their current role at IBM, Surya worked as a Technical Support Engineer at e4e Business Services, where they served as a Single Point of Contact for end users and managed incident records. Surya's skills include excellent analytical abilities and interpersonal communication, enabling effective management of technical teams and service operations.